We value your feedback about LIA
Hearing about what we do well and what we need to change helps ensure our efforts are of direct benefit to the people we support
If you are not happy with the service you have received we would really value you telling us about this.
There are several ways you can express your complaint.
Informal Process:
Talk with or write to the staff person concerned. They must respond within five working days. OR
Talk with or write to the Service Manager who must respond within five working days.
Formal Process:
If the matter has not been resolved at the informal stage, you may make a formal written
Complaint to the Chief Executive (CEO) of LIA. The written complaint should specify what outcome you wish to achieve.
If the CEO is unable to resolve the issue, the complaint will be referred to the Board of Trustees.
The CEO or BOT will respond to your concern within 10 days unless it is warranted that more time is needed to conclude the matter. In this instance you will be advised if further time is required.
